Will you charge VAT and customs?
Yes, but only for EU and during the pledge manager. The European laws require us to charge VAT and we have to do so in the pledge manager. For the other countries we won’t charge extra VAT as they are exempt but sometimes the customs may apply tariffs. This can vary from country to country and it’s random (it may happen or not).
Last updated: May 23, 2024 04:41
Will these replace your Fantasy&Games range?
No, this is a new range with different formulation.
Last updated: May 23, 2024 08:50
How do shipping costs work?
The shipping costs will be calculated depending on the weight of the group of products and the country of destination. This will be an additional charge that will be added at the pledge manager in the BackerKit platform after the end of the campaign, once you complete your surveys. However, and to offer a basic information to our backers, we attach an orientation chart of the shipping cost for each Pledge. The shipping costs of the rest of the products added in the pledge manager by the customer will be added to this indicative shipping cost. Therefore now it can not be determined exactly.
PLEASE NOTE: Those are the prices that agencies give us according to weight and destination.
Last updated: May 23, 2024 08:50
How do I add add-ons to my pledge?
Now, once you select your pledge level, you’ll be able to add extra add-ons from a list before confirming your pledge.
Last updated: May 23, 2024 08:50
Where are these paints going to be produced?
Paints will be produced in Spain. Shipping and handling will be managed in our warehouse in Spain.
Last updated: May 23, 2024 08:50
When are they going to be delivered?
The estimated time is October 2024.
Last updated: May 23, 2024 08:50
What is your refund policy?
We can refund you within 14 days of the campaign’s end, fees included. After that, NO refunds will be possible without exception.
This project is being funded in EUR and any refunds processed will be in EUR for the exact amount received in EUR.
Last updated: May 23, 2024 08:50
Current Estimated Shipping Date: October 2024
Last Updated At: 06/19/24What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.